Privacy Policy

Calder Valley Radio Community Interest Company

Privacy & Cookie Policy Last updated: 24 September 2026

Calder Valley Radio respects your privacy and is committed to protecting your personal information.
This Privacy & Cookie Policy explains how we collect, use, store and protect personal information when you visit our website, listen to our online radio service, contact us, advertise with us, submit information about an event, participate in the station or otherwise communicate with Calder Valley Radio.

1. Who we are
Calder Valley Radio is a Community Interest Company providing community radio services for the Calder Valley from Mytholmroyd, West Yorkshire.
For the purposes of UK data protection legislation, Calder Valley Radio is responsible for the personal information that we collect and use.
You can contact us about privacy or data protection matters at:
Calder Valley Radio
Mytholmroyd, West Yorkshire
Email: caldervalleyradio@outlook.com Website: www.caldervalleyradio.co.uk

2. Information we collect
Depending on how you interact with us, we may collect information including:
• Your name
• Email address
• Telephone number
• Business or organisation name
• Information you provide through our website forms
• Correspondence sent to us by email, through our website or through social media
• Information relating to advertising, sponsorship or promotional enquiries
• Information supplied when submitting community news, events or announcements
• Information provided when applying to join, volunteer for or participate in Calder Valley Radio
• Technical information relating to use of our website, such as device and browser information, IP
address and information collected through cookies and similar technologies
Please do not provide sensitive personal information unless it is necessary for the reason you are contacting us.

3. How we use your information
We may use personal information to:
• Respond to enquiries and messages
• Deal with requests submitted to the station
• Communicate with presenters, volunteers and members
• Manage advertising, sponsorship and promotional enquiries
  
• Promote local events, organisations and community activities where requested
• Arrange interviews and other on-air activities
• Administer events and activities organised or supported by Calder Valley Radio
• Operate and improve our website and online radio services
• Understand how visitors use our website
• Maintain appropriate administrative and financial records
• Meet our legal and regulatory obligations
• Protect the security of our website, systems and services
We do not sell your personal information to third parties.

4. Our lawful bases for using personal information
UK data protection law requires us to have a lawful basis for processing personal information. Depending upon the circumstances, we may rely upon:
Consent – where you have given us permission to use your information for a particular purpose. Contract – where processing is necessary to provide a service you have requested or to take steps before
entering into an agreement with you.
Legal obligation – where we are required to process or retain information to comply with the law.
Legitimate interests – where processing is reasonably necessary for the operation, administration and promotion of Calder Valley Radio and its community activities, provided those interests do not override your rights and interests.
Where we rely upon consent, you may withdraw your consent at any time.

5. Contact forms and correspondence
When you contact Calder Valley Radio through our website, by email, social media or another method, we use the information you provide primarily to respond to your enquiry and deal with the matter for which you contacted us.
Information may be shared with the appropriate member of the Calder Valley Radio team where this is necessary to deal with your enquiry.

6. Community news, events and interviews
As a community radio station, we encourage local people, businesses, charities and organisations to contact us with news, events and information of interest to the Calder Valley community.
Where you submit information specifically for publicity, some of that information may be published on our website or social media channels or broadcast on Calder Valley Radio.
We will only publish personal contact information where it is appropriate to do so and it has been supplied for that purpose.
If you provide information concerning another person, you should ensure that you have an appropriate reason or their permission to provide that information to us.

7. Advertising and commercial enquiries
If you contact us regarding advertising, sponsorship or promotional services, we may retain relevant contact and business information for the purposes of:

• Responding to your enquiry
• Providing the requested services
• Managing our relationship with you
• Maintaining appropriate business and financial records
• Contacting you about the services concerned
Financial and transaction records may be retained for the periods required by law.

8. Website and streaming services
Our website and online radio services are provided using AIIR.
AIIR provides services including the hosting and operation of our website and online radio functionality. As part of providing these services, AIIR may process certain personal and technical information necessary to deliver the website, audio stream and associated functionality.
This may include technical information generated when you visit the website or use the online player, and information submitted using functionality provided through the website.
We may also use other service providers where necessary for email, social media and other operational purposes.
Where an organisation processes personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.

9. Google Analytics
We use Google Analytics 4 (GA4) to help us understand how visitors use the Calder Valley Radio website. Our Google Analytics Measurement ID is:
G-DHYGZH41BC
Google Analytics may collect information including:
• Pages visited
• Number and duration of visits
• How visitors arrived at our website
• Approximate geographic information
• Browser and device information
• Interactions with our website
We use this information to understand how our website is being used, identify which content is useful to visitors and help us improve our website and services.
Google Analytics is provided by Google. Information collected through Google Analytics is processed in accordance with Google's applicable privacy and data protection terms.
Where consent is required for analytics cookies or associated technologies, Google Analytics will only be used in accordance with the visitor's cookie choices.

10. Cookies and browser storage
Cookies are small files or pieces of information stored on your computer, smartphone or other device when you use a website.

Our website also uses similar technologies, including browser local storage.
Some technologies are necessary to provide website functionality, while others, such as analytics technologies, help us understand how the website is used.
Google Analytics cookies
Where Google Analytics has been permitted, cookies may include:

Used by Google Analytics to distinguish visitors using a randomly generated identifier.
Used by Google Analytics to maintain information relating to a visitor's use of the website and sessions.
Google Analytics cookies are used for analytics rather than being necessary for the basic operation of the Calder Valley Radio website.
AIIR cookies and browser storage
Depending upon the functionality enabled on our website, AIIR may use:

Used to identify a session where a visitor logs into AIIR's Listener Club functionality.
Used where applicable to remember a visitor's selected location, station or similar preference.
player_volume
Used by the AIIR audio player to remember the volume selected by the listener. This is stored using HTML local storage rather than as a traditional cookie.
Not all of these will necessarily be used during every visit. Their use depends upon the functionality enabled on our website and the features used by the visitor.

11. Your cookie choices
Where required by law, optional cookies and similar technologies will not be used until you have made the appropriate choice.
You should be able to accept or reject optional cookies through the cookie controls presented by our website.
You can also control and delete cookies through your web browser. Disabling certain cookies or browser storage may affect some website functionality.
You can withdraw or change your consent to optional cookies where the website provides cookie preference controls.

12. Links and third-party content
Our website may contain links to external websites and services, including social media, music, news and other online services.
External websites operate independently of Calder Valley Radio and may collect information or use their own cookies when you visit them.

Their use of personal information is governed by their own privacy policies. Calder Valley Radio is not responsible for the privacy practices of independent external websites.
Embedded third-party content may also result in information being provided to the organisation supplying that content when it is loaded or used.

13. International transfers
Some of the technology providers used by Calder Valley Radio, including providers of website analytics and other online services, may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.

14. How long we keep information
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, accounting or regulatory requirements.
Routine enquiries will normally be deleted when they are no longer required.
Information relating to ongoing relationships with presenters, volunteers, members, advertisers, suppliers or other organisations may be retained for the duration of that relationship and for an appropriate period afterwards.
Financial and accounting information may be retained for longer where required by law.

15. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal information is restricted to people who reasonably require it for Calder Valley Radio activities.
No method of transmitting or storing information electronically can be guaranteed to be completely secure, but we take reasonable measures appropriate to the information we hold.
16. Your data protection rights
Depending upon the circumstances, UK data protection law provides you with rights concerning your personal information.
These may include the right to:
• Ask for a copy of personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Request the transfer of certain information where applicable
• Withdraw consent where we rely upon consent
These rights are subject to certain legal conditions and exemptions. To exercise any of these rights, contact us at: caldervalleyradio@outlook.com
 We may need to verify your identity before dealing with a request.

17. Complaints
If you have concerns about how Calder Valley Radio uses your personal information, please contact us in the first instance so that we have an opportunity to investigate the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Further information about your data protection rights and making a complaint is available from the Information Commissioner's Office.

18. Changes to this policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, website, technology or legal obligations.
The latest version will be published on the Calder Valley Radio website. The date at the top of this policy indicates when it was last updated.
Calder Valley Radio
Mytholmroyd, West Yorkshire
Email: caldervalleyradio@outlook.com Website: www.caldervalleyradio.co.uk